What Do I Do If I Am Experiencing an Error or Glitch on the App? So sorry about that! Please submit an app report HERE and let us know some details and our team will take a look and provide a fix in the next update. Related articles Troubleshooting Information Can I Get a Refund on My Premium App Subscription? How Do I Know If My Premium App Subscription was Activated Successfully? Do I Need The Crossrope System To Use The App?