Apparel Returns/Exchanges

Order # Format: International Orders Domestic Orders (US)
Are returns available?

Yes! We accept Returns on Apparel!

 

***Product must be unworn and in original packaging*** 

 Yes! We accept Returns on Apparel

***Product must be unworn and in original packaging*** 
Are Exchanges available?

No, we ask that you issue a return here and repurchase the product that you would like.

***Product must be unworn and in original packaging***

Yes, we do offer exchanges for our Apparel. 

***Product must be unworn and in original packaging***
Does Crossrope pay for returns shipping? No, you will need to follow the international return portal here.  You will be issued a Express return label at DHL discounted prices.  The price of the label will be subtracted from your total refund. Yes, for orders that are shipped to addresses within the United States we are able to send a pre-paid return label. 
How to I initiate a return?

To make an online return, follow these easy steps.

  1. Head to the INTERNATIONAL RETURNS PORTAL to create your return and print your return label here
  2. Print your return form and place your item(s) and the form in the shipping box
  3. Confirm all items are included, and tape the package shut
  4. Take the package to your local DHL drop off location.
  5. We will process your request within 2-3 business days of receipt to the warehouse.

To make an online return, follow these easy steps.

  1. Submit an Exchange/Return 
  2. Print your return form and place your item(s) and the form in the shipping box
  3. Confirm all items are included, and tape the package shut
  4. Take the package to your local post and ship to the address provided on the request form
  5. We will process your request within 3-4 business days of receipt to the warehouse

**Please note that we reserve the right to reject any apparel returns/exchanges that are not unworn and in original packaging.

DO I NEED TO PROVIDE A RETURN TRACKING NUMBER?

No. We do not require the tracking number to be sent to us, but we do highly recommend keeping the tracking number on hand to confirm once it has been delivered to our EU distribution center.

HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE OR RETURN?

Once we receive your package back to our facility, our team will process your request within 3-4 business days. You will receive an email once it has been processed and completed.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

Once processed on our end, it may take up to 10 business days for the credit to appear on the method of payment, depending on the specific bank's processing time, but most refunds happen a lot quicker.

WHAT DO I DO IF I NEED TO RETURN DUE TO AN ERROR IN MY ORDER?

Oh no! We apologize for the mistake in your order. Please CONTACT our team right away.

 

WHAT HAPPENS IF CROSSROPE RUNS OUT OF MY LIMITED EDITION EXCHANGE ITEM?

We try our best to leave inventory of all sizes for Limited Edition productions so that we can accommodate any size exchanges.  However, sometimes that is not the case and we may run out of the item that you are exchanging for.  In this case, we would have to issue a refund instead of an exchange.  We apologize for the inconvenience and will do our best to prevent this from happening. 

 

 

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