At Crossrope, we’re dedicated to your success on your fitness journey. That’s why we promise to make sure you have the right size and product for your fitness goals and ensure your investment with us is risk-free. We stand behind our jump rope products, and we are confident that they will perform as designed. If you are not 100% satisfied with our products, you may return or exchange them within 60 days of when you receive your purchase.
|Are returns available?||Yes!|
|Are Exchanges available?||No, we ask that you issue a return and repurchase the product that you would like.|
|Does Crossrope pay for returns shipping?||No, you will need to follow the international return portal here. You will be issued an Express return label at DHL discounted prices. The price of the label will be subtracted from your total refund.|
|How do I initiate a return?||
To make an online return, follow these easy steps.
Do I Need to Provide a Return Tracking Number?
Yes. We would ask that you please be ready to provide both the tracking number and courier information in case delivery confirmation is needed.
How Long Will It Take to Process My Exchange or Return?
Once we receive your package back to our facility, our team will process your request within 3-5 business days. You will receive an email once it has been processed and completed.
How Long Does It Take to Receive My Refund?
Once processed on our end, it may take up to 10 business days for the credit to appear on the method of payment, depending on the specific bank's processing time, but most refunds happen a lot quicker.
What Do I Do if I Need to Return Due to an Error in My Order?
Oh no! We apologize for the mistake in your order. Please CONTACT our team right away.
What Happens if Crossrope Runs Out of My Limited Edition Exchange Item?
We try our best to leave an inventory of all sizes for Limited Edition productions so that we can accommodate any size exchanges. However, sometimes that is not the case and we may run out of the item that you are exchanging for. In this case, we would have to issue a refund instead of an exchange. We apologize for the inconvenience and will do our best to prevent this from happening.