At Crossrope, we’re dedicated to your success on your fitness journey. That’s why we promise to make sure you have the right size and product for your fitness goals and ensure your investment with us is risk-free. We stand behind our jump rope products, and we are confident that they will perform as designed. If you are not 100% satisfied with our products, you may return or exchange them within 60 days of when you receive your purchase.
** UK Customers:
Please note that we are currently not able to process exchanges due to Brexit. Once we are compliant with the new shipping regulations, we will be able to complete requests. Returns can still be completed as expected.
HOW DO I MAKE AN ONLINE EU RETURN?
To make an online return, follow these easy steps.
- Head to the RETURNS FORM to create your return.
- Print your return form and place your item(s) and the form in the shipping box
- Confirm all items are included, and tape the package shut
- Take the package to your local post and ship to the address provided on the request form
- We will process your request within 2-3 business days of receipt to the warehouse
DO YOU PROVIDE A RETURN SHIPPING LABEL?
No, unfortunately we are not able to provide a return shipping label this cost is covered by the customer, however if you are requesting an exchange, we will cover the cost back to you.
DO I NEED TO RESIDE IN THE EU TO QUALIFY?
Yes. In order to qualify for the EU Return Policy, you must reside in the UK or one of the EU countries listed below: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
DO I NEED TO PROVIDE A RETURN TRACKING NUMBER?
No. We do not require the tracking number to be sent to us, but we do highly recommend keeping the tracking number on hand to confirm once it has been delivered to our EU distribution center.
HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE OR RETURN?
Once we receive your package back to our facility, our team will process your request within 3-4 business days. You will receive an email once it has been processed and completed.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once processed on our end, it may take up to 10 business days for the credit to appear on the method of payment, depending on the specific bank's processing time, but most refunds happen a lot quicker.
WHAT DO I DO IF I NEED TO RETURN DUE TO AN ERROR IN MY ORDER?
Oh no! We apologize for the mistake in your order. Please CONTACT our team right away.