European Union (EU) Form

If you are not 100% satisfied with the length of your ropes or if jumping rope is not the right fit, we extend a 60 Day Return Policy from the date of delivery.

Before moving forward with a size exchange, we highly recommend visiting our Size Help page first to confirm the proper length.

 

It is important to know your order number in order to know what Returns process is available to your specific order.

 

Order # Format: Order Number Starts with "GE" No "GE" on Order Number
What is the difference in these two order types? These orders were fulfilled from our fulfillment center in the USA.  This makes the returns process different. These orders were fulfilled from our fulfillment center in the Ireland.  This makes the returns process different.
How to I initiate a return?

To make an online return, follow these easy steps.

  1. Head to the INTERNATIONAL RETURNS PORTAL to create your return and print your return label.
  2. Print your return form and place your item(s) and the form in the shipping box
  3. Confirm all items are included, and tape the package shut
  4. Take the package to your local DHL drop off location.
  5. We will process your request within 2-3 business days of receipt to the warehouse.

To make an online return, follow these easy steps.

  1. Submit your Online Request
  2. Print your return form and place your item(s) and the form in the shipping box
  3. Confirm all items are included, and tape the package shut
  4. Take the package to your local post and ship to the address provided on the request form
  5. We will process your request within 3-4 business days of receipt to the warehouse

 

If you have any questions or concerns, please CONTACT our Support Team. 

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