At Crossrope, we’re dedicated to your success on your fitness journey. That’s why we promise to make sure you have the right size and product for your fitness goals and ensure your investment with us is risk-free. We stand behind our jump rope products, and we are confident that they will perform as designed. If you are not 100% satisfied with our products, you may return or exchange them within 60 days of when you receive your purchase.
How Do I Make an Online Return?
To make an online return, follow these easy steps.
- Head to the Returns Form to create your return and print your shipping label
- Place your item(s) in the shipping box
- Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible
- Drop off the package to an authorized FedEx drop off location
- We’ll refund you within 2-3 business days of receiving your package and send you an email when this transaction has taken place
If you can’t get to a FedEx location, CONTACT our Support Team.
Is Return Shipping Covered?
Yes! A prepaid return label is generated when an online request is submitted.
How Long Will It Take to Process My Exchange or Return?
Once we receive your package back to our facility, our team will process your request within 3-4 business days. You will receive an email once it has been processed and completed.
How Long Does It Take to Receive My Refund?
Once processed on our end, it may take up to 10 business days for the credit to appear on the method of payment, depending on the specific bank's processing time, but most refunds happen a lot quicker.
What Items Are Final Sale?
Our open-box items in our clearance section are yours to keep!
What Do I Do if I Need to Return Due to an Error in My Order?
Oh no! We apologize for the mistake in your order. Please CONTACT our team right away.
What Happens if Crossrope Runs Out of My Limited Edition Exchange Item?
We try our best to leave an inventory of all sizes for Limited Edition productions so that we can accommodate any size exchanges. However, sometimes that is not the case and we may run out of the item that you are exchanging for. In this case, we would have to issue a refund instead of an exchange. We apologize for the inconvenience and will do our best to prevent this from happening.