|Delivery Service||Transit Time||Cost||Order Minimum|
|DHL Standard||7 to 10 Business Days||$7.00||None|
|DHL Standard||7 to 10 Business Days||Free||$50|
|DHL Rush||3 to 5 Business Days||$10.00||None|
|DHL Air||2 to 3 Business Days||$20.00||None|
Shipping timelines may be extended during Black Friday and Cyber Monday due to higher order volumes.
ARE THERE COVID DELAYS?
Currently, the UK may experience delays due to the recent shut down. This may impact transit times as courier experience higher volumes.
WHEN WILL MY ORDER SHIP?
Your ropes will ship within 2 business days of the order being placed.
WHERE DOES MY ORDER SHIP FROM?
Orders shipped with DHL in the EU, are shipping from our distribution center in Ireland.
IS THE UK CONSIDERED UNDER THE EU?
Great question. For us, yes. Customers residing in the UK can have their qualifying orders shipped from our center in Ireland.
HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?
Great news! Items shipped to EU addresses from our EU distribution center will not be subject to any additional Customs or Duties beyond what is paid at checkout.
WHAT IF I WANT TO EXCHANGE OR RETURN MY ORDER?
We have a 60 day exchange and return window for all orders. Simply fill out our request form on the RETURNS page and we will process your request upon receipt.
CAN I REQUEST A INVOICE FOR TAX PURPOSES?
Unfortunately, we are not able to provide any additional invoice information besides your order confirmation which is sent to you once your order has been placed.
DO YOU ACCEPT VAT FORMS?
Since your order is traveling within the EU, no additional documentation is needed.
CAN ALL ITEMS SHIP INTERNATIONALLY?
Unfortunately, our EU warehouse does not carry all Crossrope products like clearance items at this time. The items are however available to ship internationally from one of our US distribution centers and require international shipping fees and taxes to be paid at checkout.