|Delivery Service||Transit Time||Cost||Order Minimum|
|DHL Standard||7 to 10 Business Days||Free||$50|
|DHL Expedited||3 to 5 Business Days||$12.00||None|
WHEN WILL MY ORDER SHIP?
Your ropes will ship within 2 business days of the order being placed.
WHERE DOES MY ORDER SHIP FROM?
Orders shipped with DHL in the EU, are shipping from our distribution center in Ireland.
HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?
Great news! Items shipped to EU addresses from our EU distribution center will not be subject to any additional Customs or Duties beyond what is paid at checkout.
WHAT IF I WANT TO EXCHANGE OR RETURN MY ORDER?
We have a 60 day exchange and return window for all orders. Simply fill out our request form on the RETURNS page and we will process your request upon receipt.
DO YOU ACCEPT VAT FORMS?
Since your order is traveling within the EU, no additional documentation is needed.
CAN ALL ITEMS SHIP INTERNATIONALLY?
Unfortunately, our EU warehouse does not carry our Crossrope Mats or clearance items at this time. The items are however available to ship internationally from one of our US distribution centers and require international shipping fees and taxes to be paid at checkout.