|Delivery Service||Transit Time|
|FedEx International Priority||1 to 3 Business Days|
|FedEx International Economy||3 to 5 Business Days|
Shipping timelines may be extended during Black Friday and Cyber Monday due to higher order volumes.
WHEN WILL MY ORDER SHIP?
Your ropes will be processed and shipped within two business days of the order being placed. Please note that international shipping fees at checkout include taxes or duties and the transit time does not include processing time.
CAN YOU ADJUST THE VALUE OF MY ORDER?
No. We are required by law to disclose the full value of the package content. We are also not able to accept any tax exempt forms.
WHAT IF I WANT TO EXCHANGE OR RETURN MY ORDER?
We have a 60 day exchange and return window for all orders. Simply fill out our request form on the RETURNS page and we will process your request upon receipt.
WHAT COUNTRIES DO YOU SHIP TO?
We ship globally, however you can find a list of counties we currently are not able to service, HERE.
CAN I REQUEST A INVOICE FOR TAX PURPOSES?
Unfortunately, we are not able to provide any additional invoice information besides your order confirmation which is sent to you once your order has been placed.
ARE YOU EXPERIENCING ANY DELAYS DUE TO COVID?
We is still operating on our normal shipping schedule of 2 business days, however there may be some delays on the delivery side in certain countries. For the latest update from FedEx regarding service delays, please click HERE.
WHAT IF MY PACKAGE DOES NOT ARRIVE IN THE ESTIMATED TIME FRAME?
We do our best to estimate the delivery time frame for international packages. Due to the current climate and strain on logistics, there may be delays outside of our or FedEx's control. We recommend checking your tracking number for up to date tracking information.