For international customers outside of the United States and the European Union, we are unfortunately unable to provide a return shipping label at this time. We ask that international customers cover the cost of any additional return or exchange shipping costs.
If you are unsure whether you have the correct size, please review these helpful sizing guidelines first: Crossrope Sizing Guidance
* Due to the current health crisis, return packages to our warehouse are held in quarantine for 3-4 days for the safety of our team. We appreciate your patience during this time and will provide an update as soon as your exchange/return has been processed. We apologize for the delays, and we greatly appreciate your patience during this time.
To request an international exchange within 60 days of receipt, please click here.
To request an international return within 60 days of receipt, please click here.
*Please be sure to hold onto your tracking number for your return package
If you have any questions about our return or exchange policy or need help requesting an exchange or return, please don’t hesitate to contact our support staff.