Domestic Shipping (US)
Our main shipping options available to domestic customers are listed below.
- Customs, tariffs, and additional taxes included ONLY when indicated by the shipping method (ex. DHL Road 2-3 Days “Duties Included”).
- Customs, tariffs, or additional taxes NOT included for all FedEx Delivery Services and are the responsibility of the customer upon delivery. These Fees vary by country and are not the responsibility of Crossrope.
Our main shipping options available to international customers are listed below.
We now ship select products from our fulfillment center in Ireland.
Eligible products with the shipping option “DHL Road 2-3 Days” will ship from Ireland and reach the customer in the stated 2 to 3 business days.
Items shipped to the EU from Ireland will not be subject to any additional Customs and Duties charges beyond what’s paid at checkout
If we do not have an authorized International Distributor in your area, we will happily ship directly to you from the US. However, it may take longer and, depending on your country's customs fees, tariffs or additional import duties, it may cost a bit more.
My order is lost/stolen/damaged, how can I submit a claim?
We are only able to accept claims within 16 days from the date of delivery. If your order tracking shows the package as delivered, please contact the appropriate postal service provider prior to submitting a claim form.
If they are unable to locate your package, please fill out this form here to file your claim.