If your order was shipped from our Ireland Fulfillment Center, all you will need to do is complete our exchange and return form and cover the shipping cost of your returned item back to our Fulfillment Center in Ireland. If you select an exchange, we will be happy to cover the cost of shipping the new product to you. Once we receive your returned package, we will then process your exchange or return accordingly.
Please note that in order to qualify, your order must meet the following requirements:
- Order was fulfilled out of Ireland Fulfillment Center. This is noted by the shipping method at checkout and on your order confirmation. If the shipping method reads “DHL Road 2-3 Days (Duties Included)” then it was fulfilled out of Ireland.
- Product ordered is fully stocked at our Ireland Fulfillment Center.
To initiate a return or exchange within 60 days of receipt in the EU, please click here