No problem at all! We always want to make sure that everyone has the rope that is best for them. We offer exchanges and returns for orders received in the last 60 days. You can find more details on how to request an exchange or return HERE.
If you are purchasing a gift, we will be happy to provide an exchange or return as covered under our 60 day policy. In order to make a smooth exchange or return on gift purchases, the recipient will need to provide the original order number. We recommend that you hold on to your order confirmation or packing slip so that you can provide the order number to the recipient.
* Due to the current health crisis, return packages to our warehouse are held in quarantine for 3-4 days for the safety of our team. We appreciate your patience during this time and will provide an update as soon as your exchange/return has been processed. Please note that due to shipping delays, your new size or new product requested in an exchange may take 1-2 weeks to ship. We’re working around the clock to keep our inventory levels stocked and to get every order out as quickly as possible. We apologize for the delays, and we greatly appreciate your patience during this time.